Contact the Guldmann
Service Department
Monday–Friday 8–4
Contact the Guldmann
Certified Expertise You Can Trust
Guldmann is a global leader in the service and installation of ceiling hoist systems, with a level of skill and expertise that is unsurpassed. We continuously strive to uphold this position.
Our certified service technicians and installers are highly trained specialists, equipped with in-depth knowledge of Guldmann solutions as well as ongoing education and technical updates.
Every Guldmann-certified technician completes an in-house certification program, covering both theoretical and practical training.
This includes a deep understanding of our corporate values and the essence of our "Time to Care" philosophy—ensuring that every installation and service reflects our commitment to quality and efficiency.
We uphold the highest standards in every inspection, repair, and installation. Our processes follow strict in-house quality assurance protocols, prioritizing safety and reliability to ensure seamless operation and long-term performance.
At Guldmann, we don’t just install ceiling hoists—we deliver expertise, reliability, and peace of mind.
Customer service is ready to help
Our customer processing and job scheduling procedures include user assistance and technical guidance by phone 01347 825287.
Helpful, knowledgeable staff are available to help as needed. We are able to tackle about a third of all these service requests over the phone. If it is a problem that it turns out cannot be dealt with by phone, one of our technicians moves out to do whatever is needed to remedy the situation – quickly and efficiently.
Specially trained technicians on hand in your local area
Expert staff carry out Guldmann inspection, installation and repair work.
With a Nationwide Guldmann approved distributor network strategically based across the UK, help is never far away.
Certified installers and technicians /
Certified installation and service
According to local labour inspection regulations, installation and inspection must be carried out according to the manufacturer's instructions. Inspection of Guldmann ceiling hoists must be carried out by a certified service technician and must be performed in accordance with ISO 10535:2021
Compliance with standards
According to ISO 10535:2021, a lifting cycle with a maximum load (SWL) of min 500 mm performed at the top of the lifting range must be performed during an inspection. If the test is not performed, the ceiling hoist is not compliant with the standard. A certified service technician is trained to perform the inspection correctly.
Original spare parts
The use of non-original spare parts can cause damage to our products and pose a risk to user safety. Likewise, the warranty is immediately void and any damage or incidents caused by non-original spare parts are not covered by the manufacturer's liability.
CE and MDR
Using original spare parts maintains the warranty and preserves the CE marking. The CE marking proves that a product fulfils EU requirements for safety, health and environmental protection.
With a CE labelled product, you can be sure that the product also complies with the EU's MDR regulation.
High reliability and low costs
We access the software of the ceiling hoist to see how often it has been used. This ensures that neither too many nor too few spare parts are replaced because we replace based on data. We offer to review replaced original batteries to see if the replacement was necessary.
Environmentally friendly and durable solutions
More than 10 years ago, Guldmann opted out of using acid batteries in our ceiling hoists. Today, we exclusively use NiMH batteries, which not only significantly reduce the environmental impact, but also improve the performance and durability of the ceiling hoists. NiMH can withstand normal use for a minimum of 5 years or 20,000 lifts, which means few replacements and low costs.