Client Relations Specialist

Job Title: Client Relations Specialist
Report to: Maureen Oleson
FLSA Status: Non-Exempt
Department: Sales US
Division: Guldmann Inc. USA
Area/Accounts: 
Location: Boston MA- Waltham Office

Position Summary:
The Client Relations Specialist is responsible for contacting potential new customers, handling the needs of existing customers, and advancing the sales process.

The main objective of the Client Relations Specialist is to provide inside sales support for the specific geographic region to which they are assigned; this includes contacting customers, creating price quotes, and accepting and processing new orders.

The Client Relations Specialist must work closely with the Regional Sales Manager, the Accounting Department, and the Installation Department. Client Relations Specialists work directly with external customers on a daily basis and provide direct support to their Regional Sales Manager team member. They help ensure proper communication occurs within the sales team and often make recommendations to help improve the entire sales process.

While holding this position you will follow and promote Guldmann’s core values and conduct yourself with friendly, helpful professionalism toward Customers, Coworkers, and Business relations. Maintains and expands relationships with clients of the organization by performing the following duties.

Essential Duties and Responsibilities include the following
Other duties may be assigned.
It is expected that you actively:

  • Seek out and contact potential customers and members of the medical and business community including but not limited to: the Hospital Management Team, Equipment Planners, SPH Coordinators, Purchasing Officers and Architects to educate them and build relationships.
  • Coordinate customer/industry meetings with Regional Sales Manager
  • Cold calling, and generating sales leads from individual research and utilizing the various databases and tools at your disposal.
  • Take incoming phone orders which are forwarded to Accounting for processing.
  • Generate price quotes for your assigned territory
  • Perform continuous market research to locate and develop new customer contacts and sales opportunities by reviewing various databases that are provided.
  • Responsible for follow-up calls and mailings to conference attendees as required.
  • Learn and fully utilize programs and databases used in the Client Relations Specialist position.
  • This position generally requires work during regular business hours, although schedules may vary depending circumstances including but not limited to: attend/work the booth during conferences that Guldmann attends in your area, attend customer meetings with Regional Sales Manager, and participate in Quarterly Sales Meetings all of which could include evening activities.

Competency:
Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data.

Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions and works well in group problem-solving.

Interpersonal – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; Remains open to others’ ideas and tries new things

Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret written information.

Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

Ethics – Treats people with respect; keeps commitments; inspires the trust of others; Works with integrity and ethically; upholds organizational values.

Adaptability – Adapts to changes in the work environment; manages competing for demands; changes approach or method to best fit the situation; Able to deal with frequent change, delays or unexpected events.

Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasons for decisions; Includes appropriate people in decision-making process; makes timely decisions.

Professionalism – Approaches others in a tactful manner; reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Certificates and Licenses:
No certifications needed

Supervisory Responsibilities:
This job has no supervisory responsibilities.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually moderate.
  • Normal office environment involves using adjustable chairs and standard office equipment.
  • Travel by standard coach airfare, standard car, cab, train, and other normal transportation.
  • Standing and walking during Trade Shows, and facility visits.

Rules & Requirements

  • Follow and promote Guldmann Values
  • Report any illegal or otherwise wrong behavior within our organization
  • Maintain the ability to travel by having current Licenses and Passport
  • Maintain valid work permit and/or Visa for the US
  • Excellent interpersonal skills
  • Good communication skills, both oral and written
  • Ability to prioritize and work independently
  • Support colleagues both from a business perspective, but also from a social responsibility perspective
  • Follow Guldmann Employee Handbook and communicate any needed changes

V. Guldmann A/S was established in 1980. We focus on developing, manufacturing and marketing technical aids for people with special needs and working tools for their nursing assistants. Guldmann has customers all over the world, and we have approximately 425 employees in Europe, Canada and the USA.  

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